Shipping policy

Which countries do you ship to?

We currently ship to Albania, Argentina, Australia, Austria, Azerbaijan, Belgium, Brazil, Cambodia, Canada, China, Colombia, Czechia, Denmark, Finland, France, Germany, Ghana, Greece, Guatemala, Hungary, India, Ireland, Italy, Jamaica, Japan, Kenya, Madagascar, Malawi, Malaysia, Mali, Mexico, Monaco, Morocco, Nepal, Netherlands, New Zealand, Nigeria, Norway, Philippines, Poland, Portugal, Romanian, Saudi Arabia, Singapore, South Korea, Spain, Sweden, Switzerland, Thailand, Turkey, United Kingdom & United States Of America. 

If your country is not listed, please email us at info@brickfigurez.com to request that we add your country to our list of shipping destinations.
 

Please note that shipping protection is added to your order for your safety. Brickfigurez cannot be held responsible for shipping delays due to customs or non-receipt after leaving the distribution center.

Delivery times within the United States typically range from 4-8 business days after your order has been shipped, while international delivery times can take 4-10 business days. Please keep in mind that during holidays, limited edition launches, and restocks, delivery times may vary.

Order Processing Time

We aim to process and dispatch all orders within 3–8 business days from the date of purchase.
Please note that during certain periods, processing may take slightly longer due to:

• High order volumes during special releases or promotions.

• Orders containing items that require additional production time.
  

• Public holidays or seasonal rush periods.

• Scheduled breaks or temporary closures at our fulfillment center.

You will receive an email confirmation with tracking details once your order has been shipped.

Shipping Time

Delivery times depend on your shipping destination and the method selected at checkout.
The shipping time estimate applies only after your order has been marked as “Fulfilled.”

Please refer to our Delivery Estimates on the checkout page for region-specific timelines.

Carrier Responsibility

Once your order has been handed over to the carrier, BrickFigurez is no longer responsible for delivery delays or transit-related issues.
While our carriers work hard to meet delivery targets, external factors such as global events, customs processing, or force majeure may impact transit times.

We recommend monitoring your region for such updates and allowing extra time when necessary.

What USA Shipping options do you offer to the USA?

Standard Shipping (5-10 Business Days) 
Express Shipping (5-7 Business Days) 

*PO boxes are not eligible for free shipping. 
*This doesn’t include our 3-8 days processing time
*Delivery delays may occasionally occur

What International Shipping options do you offer?

Free International Shipping (5-15 Business days) | Free shipping

*PO boxes are not eligible for free shipping. 
*This doesn’t include our 3-8 days processing time
*Delivery delays may occasionally occur

How can I check the status of my order?

We will ensure to keep you informed via email about the status of your order, and provide you with a tracking number as soon as it is shipped. Please note that we use different carriers for domestic and international orders. You will receive a notification with a tracking number once your order has been shipped.

How do I track my order?

Once your online order has been processed, you will receive an email containing your shipping confirmation and tracking details, You can also enter your order info and directly track your order with our support chat. If you have any further inquiries, please do not hesitate to contact us via email at info@brickfigurez.com

Does Brickfigurez pay for international duties and taxes?

Some countries may require payment of duties and taxes upon delivery, You can see more info at checkout. while for countries such as Australia, Canada, Mexico, and the United Kingdom & United States, duties and taxes will be paid during checkout.

What happens if I order something and it is out of stock?

We will initiate a refund for the value of the item and contact you within 3-5 business days. Depending on your bank's processing times, it may take up to 10 business days for the refund to appear in your account.

I entered the wrong address. What do I do?

There is a problem with my shipment. What do I do?

We recommend purchasing shipping protection insurance at checkout to guarantee a full refund in case your shipment is delayed by the carrier. It's important to contact your carrier directly if you need to provide specific instructions for delivery. Note that if your carrier needs to update your address, an extra fee may apply, and Brickfigurez will not cover it. To avoid such charges, you can request the carrier to hold the shipment at a nearby location for you to pick up.

My order never arrived/lost or stolen shipments

To ensure you receive a full refund in case your order is lost or stolen, we recommend purchasing shipping protection insurance during checkout. Please be aware that Brickfigurez cannot be held responsible for any undelivered shipments. If you experience any issues with your shipment, please contact us at info@brickfigurez.com and we will initiate a claim on your behalf. Please note that the investigation process may take up to 7-10 business days for domestic shipments and 8-16 business days for international shipments.