Contact information
Contact Us
At BrickFigurez, we believe great builds deserve great support. Whether you’re reaching out with a question about a product, need help with an existing order, or simply want more information before making a purchase, we’re here to make your experience smooth, transparent, and enjoyable from start to finish.
As an online-only store, we’ve designed our support system to be fast, efficient, and easy to access—no long hold times, no unnecessary steps, and no confusion about where to reach us.
Ways to Get in Touch
📧 Email Support
For general inquiries, order questions, collaborations, or detailed support requests, you can email us anytime at:
info@brickfigures.com
We review emails regularly and aim to respond as quickly as possible during our standard support hours.
💬 Live Chat – Fastest & Recommended Support
For the quickest and most efficient assistance, we highly recommend using our Live Chat feature directly on our website. Live Chat allows us to help you in real time, making it the best option for order updates, product questions, or quick troubleshooting.
Live Chat Support Hours:
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Weekdays: 9:00 AM – 10:00 PM (Eastern Standard Time)
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Weekends: 10:00 AM – 7:00 PM (Eastern Standard Time)
📱 Social Messaging Support
You’re also welcome to reach out through our official social platforms. While these channels are monitored, response times may vary compared to Live Chat or email.
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Instagram: @Brickfigurez
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Telegram: @Brickfigurez
Important Information
BrickFigurez operates as an online-only store, which allows us to focus on delivering high-quality custom brick-built figures and creative builds to collectors around the world. At this time, we do not offer in-person support or a public phone number.
We truly appreciate your interest in BrickFigurez and your support of our brand. Every message matters to us, and we’re always happy to help however we can. If you need assistance, don’t hesitate to reach out—we’re just a message away.